Support

Last updated: 29/10/2026

Need help with the Gethin Ellis Coaching app? Email us and we will reply within one working day.

Common questions

I cannot sign in. Accounts are created by your coach, who sends an email invitation. Use the link in that email to set your password. If it has expired, ask your coach to resend it. You can also use “Forgot password” on the sign-in screen.
I am not getting notifications. Open Settings in the app and switch notifications on. On iPhone, also check Settings > Notifications for the app in the phone settings.
Connect Strava. In the app, open Settings and tap Connect Strava. You can disconnect there at any time.
A food or barcode is missing. Scan the barcode, then add the product from its nutrition label. Your coach reviews shared foods.
Delete my account or get a copy of my data. In the app, open Settings. “Download my data” gives you a copy. At the bottom, “Delete my account” erases your account and all your data immediately and permanently.
Report or block someone in a group chat. In a group chat, tap Report or Block under their message. Reports go to your coach and the support email above, and are reviewed within one working day. Blocked people can be unblocked in Settings.

This app supports coaching and does not give medical advice. If you feel unwell or have pain during exercise, stop and seek medical advice.